HESK 3 v3.4.5

HESK 3 is a help desk and support ticketing system built for businesses that need an organized way to receive, track and resolve customer inquiries without the overhead of a heavyweight enterprise support platform.

Support Tickets, Organized and Tracked

Incoming inquiries from email or web forms are converted into trackable tickets, assigned to staff, categorized by priority or department, and monitored until resolution, giving support teams visibility they would otherwise lack. A searchable knowledgebase reduces repetitive tickets by answering common questions upfront.

Key Features

• Ticket creation, assignment and status tracking
• Category and priority-based ticket organization
• Knowledgebase support for self-service answers
• Email-to-ticket conversion for incoming inquiries
• Reporting on staff performance and ticket volume
• Multi-department support desk configuration
• Customer satisfaction survey option after ticket resolution

HESK 3 suits businesses and support teams that need reliable ticket tracking without adopting a complex, expensive help desk suite. Departments can be split so billing, technical and general inquiries route to the right team. HESK 3 gives growing support teams structure without the cost or complexity of an enterprise help desk suite.