Active eCommerce Chat & Support App for Support Board v1.0.1

Active eCommerce Chat & Support App is an add-on that connects the Support Board live chat system with an existing eCommerce mobile application.

Support That Follows the Customer

Rather than forcing shoppers to leave the app and visit a website for help, this integration brings live chat support directly into the mobile shopping experience where questions actually arise.

Key Features

• Direct integration with the Support Board chat system
• In-app live chat access for mobile shoppers
• Consistent conversation history across channels
• Simple setup alongside an existing eCommerce app
• Improves response times for mobile customers

For mobile-first stores, this app helps reduce abandoned purchases caused by unanswered questions, keeping support conversations inside the shopping journey.